Clarity, from the first conversation.
Quality requirements vary by product, application and destination. Tell us which parameters matter to your order so they can be included in the sourcing and quotation discussion.
Product specifications
Confirm the grade, variety, processing requirements and relevant quality parameters before an order is agreed.
Packing and handling
Discuss pack size, labelling, transport and storage requirements as part of the written order terms.
Supporting documents
Request the applicable product, supplier and shipment documents for review before confirmation.
Certification enquiriesStart with a written specification.
Quality requirements need a product-specific reference. Identify the grade, intended application, measurable parameters and any buyer-specific conditions before comparing or confirming supply.
A specification is most useful when the required value, unit, tolerance and relevant test expectation are clear. Avoid relying only on terms such as premium or export quality.
Discuss evaluation and evidence.
Tell the team which specification sheets, product information or test documentation your organisation needs. Confirm the availability and relevance of each document for the proposed supply.
Company documents, facility audit documents and batch-level records are different forms of evidence. Review the scope, product and validity of a document before using it in an approval process.
Product concerns and feedback.
For a concern about a received product, provide the order reference, product, quantity affected, packing identification and a clear description. Include photographs through your established correspondence with the team if they help explain the issue.
Keep the product and related packing identification available while the matter is reviewed. Contact details are provided on the website for follow-up.
CERTIFICATES & DOCUMENTS
Explore our document library.
Six company-supplied documents, with original scans, issuer details and printed dates.
Product suitability and labelling
Request the ingredient, allergen, nutritional and specification information relevant to your product and destination. Suitability depends on the particular product and its intended use.
Order-specific confirmation
Agree the specification, acceptance criteria and relevant test or certification documents before confirming an order. A product image or category description is not a batch certificate.